Respectful, structured communication can support safer handovers, clearer expectations and better experiences for patients and families.
Communication in healthcare is often treated as a soft skill, yet many important clinical and operational decisions depend on how information is shared. A message that is incomplete, unclear or delayed can create uncertainty for patients, families and colleagues.
Good communication starts with purpose. Before speaking or documenting, professionals can consider what the other person needs to know, what action is expected and whether there is any uncertainty that should be made explicit. This simple discipline can improve handovers, escalation and coordination.
Listening is equally important. Patients and families often provide information that changes how a situation is understood. Listening with attention and responding with respect can strengthen trust while also helping professionals identify concerns that may otherwise remain hidden.
In multidisciplinary teams, communication should support shared understanding rather than simply transfer information. Structured handover methods, read-back when appropriate and clear escalation pathways can make communication more reliable.
ACCEND perspective: professional development should treat communication as an essential component of quality care, teamwork and patient experience.
Good communication starts with purpose. Before speaking or documenting, professionals can consider what the other person needs to know, what action is expected and whether there is any uncertainty that should be made explicit. This simple discipline can improve handovers, escalation and coordination.
Listening is equally important. Patients and families often provide information that changes how a situation is understood. Listening with attention and responding with respect can strengthen trust while also helping professionals identify concerns that may otherwise remain hidden.
In multidisciplinary teams, communication should support shared understanding rather than simply transfer information. Structured handover methods, read-back when appropriate and clear escalation pathways can make communication more reliable.
ACCEND perspective: professional development should treat communication as an essential component of quality care, teamwork and patient experience.